CLOUD IXROOFING & RESTORATION
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Storm damage? We'll help you through it

Hail, wind, falling limbs and tornadoes hit north Houston every year. We find the damage, document it the way adjusters look for it, keep your home dry, and rebuild once your claim is approved, while you stay in charge of your own claim.

Book a free inspectionHow to file a claim
  • Free storm inspections
  • Emergency tarps
  • Adjuster meetings

Real storm damage & claims work · swipe to see more

Drone view of a two-story brick home in a Spring, Texas subdivision after a wind and hail storm, with blue emergency tarps covering two damaged areas near the upper ridge. Tarping storm damage quickly keeps rain out of the attic and living space while the insurance claim is filed and approved. Neighboring roofs in the same subdivision show signs of the same storm, a pattern adjusters and roofers see across whole neighborhoods after a major hail and wind event north of Houston.Spring · Tarp · Emergency tarps after the stormWind damage found during a free roof inspection in Pearland, TX: a hand slides under an asphalt shingle tab that high winds pulled loose from its adhesive seal strip. Shingles are designed to bond to the course below them; once that seal breaks, the tab can lift and flap in every storm, letting wind-driven rain reach the underlayment and decking. Unsealed tabs are a key piece of evidence insurance adjusters look for when evaluating a wind damage claim.Pearland · Inspection · Shingle tab lifted by wind, no longer sealedAn unsealed shingle lifted to expose the open seam and bare seal line underneath it. When this pattern repeats across many tabs on several slopes, it points to storm-wide wind damage rather than normal aging, which matters for whether an insurance company approves repair or full replacement. Cloud IX photographs each damaged tab with a hand for scale so the homeowner and the adjuster can see exactly what was found.Pearland · Inspection · Unsealed shingle lifted to show the open seamA loose shingle tab lifts freely by hand on the Pearland roof because the adhesive bond failed during high winds. A shingle that moves like this can no longer shed water the way it was designed to, and the repeated flexing cracks the mat over time. Many wind-damaged roofs look fine from the street, which is why a hands-on and drone inspection is the only reliable way to find damage like this after a Houston-area storm.Pearland · Inspection · Loose shingle tab lifted by handClose-up of a creased asphalt shingle with a broken seal strip and loose granules. Creasing happens when strong wind folds a shingle tab back over itself; the bend line permanently weakens the shingle even after it lies flat again, so creased tabs are treated as damaged rather than repairable. Documenting creases, broken seals and granule loss together helps establish the full scope of storm damage for an insurance claim in Pearland, Texas.Pearland · Inspection · Creased tab with a broken seal stripWind-lifted shingles along the edge of the emergency-tarped section, photographed with a hand for scale. Neighboring tabs show the same lifting pattern, which indicated damage across the whole roof instead of a single blown-off spot. Evidence spread across multiple slopes is often what moves a claim from a small spot repair to a full roof replacement, so Cloud IX documents every slope during the inspection.Pearland · Inspection · Lifted shingles next to the tarped sectionDetailed close-up of the shingle surface showing granule loss and gaps at the tab joints, recorded during the full-roof inspection for the insurance file. Granules protect the asphalt from UV and heat, and storm impacts or wind scouring can strip them away, shortening the roof's life. Close-up photos like this give adjusters and homeowners a clear, dated record of the roof's condition at the time of the storm.Pearland · Inspection · Close-up of worn shingle surfaceClose look at tornado damage on the roof: the siding and sheathing on one face of the chimney chase are torn away, exposing the wood framing, the metal flue pipe and tattered house wrap, with a loose piece of material draped over the shingles below. Debris is scattered across the roof. A wood-framed chimney chase like this catches wind like a sail, which is why chases are often among the first parts of a roof to fail in a tornado or severe straight-line winds.Cypress · Inspection · Chimney chase torn open by the tornadoGround view of the same home after the tornado: the chimney chase siding is peeled back and broken, and a strip of metal fascia or trim has been pulled loose from the roof edge and hangs over the front windows. Damage at the roof edge matters because once the fascia and drip edge are disturbed, wind can get under the first rows of shingles in the next storm. Photographing every damaged area from the ground and the roof builds a complete record for the insurance claim.Cypress · Inspection · Damaged chase and pulled-loose fascia from the yardThe tornado's path across the property in Cypress: whole sections of wooden privacy fence lie flat along the road, a basketball goal is knocked over, and branches and debris are scattered through the yard. Damage outside the house, like fences and trees, is documented alongside the roof and chimney so the homeowner's insurance claim reflects everything the storm destroyed.Cypress · Inspection · Fence flattened and debris across the yardDrone inspection after a tornado in Cypress, Texas: strips and patches of blue synthetic underlayment cover every spot where the storm tore shingles off this single-story home. Patching each blown-off area individually seals the exposed decking quickly without disturbing the shingles that are still holding. Downed branches in the front yard and debris scattered across the open field behind the homes show the tornado's path through the neighborhood.Cypress · Tarp · Home 1: patched dry-in across the roofStraight-down drone view of the same home, showing how widely the tornado stripped shingles across the hips, ridges and both main slopes. Dozens of separate patches of underlayment, lapped and fastened, close up each opening around the chimney, vents and roof edges. An overhead shot like this maps every damaged area at once and becomes a clear record for the homeowner's insurance claim.Cypress · Tarp · Home 1: overhead view of the patchesDrone view from behind a second tornado-damaged home in Cypress, where wind took off so much of the roof that entire slopes had to be dried in with blue synthetic underlayment instead of spot patches. The open field and damaged trees behind the fence line show how exposed these homes were to the storm. A full-slope dry-in protects the attic and ceilings until the roof can be completely replaced through the insurance claim.Cypress · Tarp · Home 2: full slopes dried in from the backNight drone photo of a third Cypress home after the tornado, with underlayment patches sealing the damaged hip and ridge areas. Emergency tarping does not stop at sundown when rain is in the forecast, so the crew kept working into the night to make sure this family's roof was sealed before the next storm.Cypress · Tarp · Home 3: emergency dry-in finished after darkInterior water damage from a roof leak in a Pearland, Texas home: brown water stains and dark spotting spread across the wall below the damaged section of roof. Spotting like this can signal mold growth starting inside the wall cavity. Interior damage photos are an important part of a storm insurance claim because they show the roof damage had already allowed water into the living space.Pearland · Interior · Water staining on the interior wallA crack runs through the textured ceiling with a brown water stain along it, marking where leaking rainwater collected above the drywall. Ceiling stains and cracks are often the first sign homeowners notice of a roof leak, sometimes weeks after the storm that caused it. Photographing them right away helps connect the interior damage to the roof damage in the insurance claim.Pearland · Interior · Ceiling crack and stain from the leakWith the wall opened up, the wood framing and insulation behind it show rot and saturated, deteriorating insulation from the ongoing roof leak. This kind of hidden damage stays out of sight until the wall is opened, which is why a small roof leak should never be ignored. Documenting it supports the interior portion of the claim and shows why replacing the roof, not just patching it, was necessary.Pearland · Interior · Water-damaged framing and insulation behind the wallThe same home's interior after the roof replacement and interior repairs, with clean, finished ceiling panels where water damage had been. With the new roof sealing out water, the interior repairs can last. A finished photo like this closes the loop on the project record for the homeowner and the insurance company.Pearland · Interior · Interior after the repairThe same Spring home after the full roof replacement approved through the wind and hail insurance claim. New brown-gray architectural shingles cover every hip, valley and dormer of the complex two-story roof, with new ridge caps and the chimney and vents tied in. Replacing the whole roof instead of patching around the damage gives the homeowner one uniform, fully sealed roof surface instead of mismatched repairs.Spring · Complete · New roof after the wind and hail claim
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How we help

From the storm to a new roof

You file the claim and make the decisions. We bring the documentation, the protection and the build.

  • Free storm damage inspection with a photo report
  • Emergency tarping to stop leaks while the claim is open
  • Documentation of roof, gutter, siding and interior damage
  • On site with your adjuster to show the damage we documented
  • Supplement requests with photos and measurements for missed items
  • Full rebuild once your claim is approved
  • Final invoice and photos so your insurer can release recoverable depreciation

How it works

What to expect, step by step

  1. Inspect & document

    We inspect every slope and photograph the damage, inside and out.

  2. You file

    You file the claim with your insurance company. Our step-by-step guide shows you how.

  3. Adjuster visit

    We can be on site when the adjuster inspects, so the damage we found is easy to see.

  4. Scope & supplements

    We compare the insurance estimate to the real scope and document anything that was missed.

  5. Build & close out

    We build the roof, then send the final invoice and photos so remaining funds can be released.

How to file a claim →

A step-by-step Texas guide: what to document, deadlines, and what happens after the adjuster visits.

What storms leave behind

Damage we look for

Hail

Bruised or cracked shingles, granule loss, and dents in vents, gutters and metal flashing.

Wind

Lifted, creased or missing shingles and tabs whose seal strips have broken loose.

Trees & debris

Punctures, broken decking and crushed gutters from falling limbs.

Inside the home

Ceiling stains, wet insulation and daylight showing through the attic.

Good to know

Before you sign with anyone

  • Texas law requires you to pay your deductible, and no contractor can legally waive it
  • Never sign a contract with blank spaces
  • Don't pay in full up front
  • Get your scope and price in writing
  • Your claim belongs to you; contractors can't negotiate it for you
  • Keep every receipt for temporary repairs

Questions

Common questions

Do I have to pay my deductible?

Yes. Texas law requires homeowners to pay their insurance deductible, and it's illegal for a contractor to waive, cover or rebate it. Your insurer may ask for proof that you paid.

Can you file the claim for me?

No. You file the claim with your insurance company. Texas law doesn't allow contractors to negotiate a claim for you, but we can document the damage, meet the adjuster and provide supporting photos.

How long do I have to file?

Check your policy. Many policies require you to report storm damage within a year of the storm, so it's best to file as soon as you can.

What if my claim is denied or comes in low?

Ask your insurer for a written explanation and a re-inspection, and share our documentation. You can also call the Texas Department of Insurance at 800-252-3439.

What is recoverable depreciation?

With replacement cost coverage, the first check is usually the roof's depreciated value minus your deductible. The held-back amount is paid after the work is done and the final invoice is submitted.

Where we work

Storm damage & claims across Greater Houston

SpringOld Town Spring, Gleannloch Farms and the FM 2920 corridorTomballOld Town Tomball, Northpointe and the SH 249 corridorThe WoodlandsAlden Bridge, Sterling Ridge, Creekside Park and Cochran's CrossingCypressBridgeland, Towne Lake and FairfieldMagnoliaAudubon and the FM 1488 corridorPearlandShadow Creek Ranch, Silverlake and the Highway 288 corridor

Other services

Roof replacementCommercial roofingRoof repairGuttersDrone inspectionsHow to file a claim

Ready when you are

Get a free inspection

No pressure and no obligation. Just a clear look at your roof and a straight answer about what it needs.

Book a free inspectionCall or text 346-576-0412